SwiftRun Privacy Policy
Effective date: October 2026.
SwiftRun (“we”, “our”) runs the SwiftRun delivery marketplace app and website. This policy explains what information we collect and how we use it. Contact: [email protected].
What we collect
Account information. When you sign up, we collect your name, phone number, password (stored as a one-way hash, never in readable form), and whether you are a sender or a runner.
Identity verification. To keep the marketplace safe, runners and senders verify with an Omang (national ID) photo and a selfie. These are reviewed manually by our team and stored securely. Verification is required before booking or accepting deliveries.
Location. With your permission, the app uses your location to place booking pins on the map and to show live runner positions during a delivery. Location is used only while the app is in use. We do not track your location in the background.
Deliveries. Pickup and drop-off addresses, delivery notes, item budgets for Buy and Fetch errands, the 4-digit delivery confirmation code, and optional drop-off proof photos.
Support messages. Anything you send through the Help tab, so we can respond and resolve complaints.
Payments. SwiftRun never holds customer money. Senders pay runners directly on delivery in one payment (cash or mobile money, as they agree): the delivery fee plus the 15% SwiftRun service fee. The 15% is added on top of the delivery fee, paid by the sender, and remitted by the runner every Friday through the app’s commission ledger. We record amounts, references, and payout status for accounting. We never see or store your mobile-money PIN.
How we use it
- To run the marketplace: matching senders with runners, live maps, delivery confirmation.
- To verify identities and keep fake accounts out.
- To calculate runner earnings, trust levels, and the weekly 15% service-fee ledger.
- To answer support queries and handle complaints.
- To meet legal obligations in Botswana.
What we do not do
- We do not sell your personal information. Ever.
- We do not share your ID documents or selfie with third parties, except where the law requires it.
- We do not store your precise location history beyond what a delivery needs.
Your rights
You may ask for a copy of your data, correct it, or delete your account at any time. The fastest way is inside the app: open Profile, then “Delete my account”. You can also write to [email protected]. Deleting your account removes your profile, documents, and delivery history from our systems, except records we must keep by law (for example, financial records).
Security
Passwords are hashed with bcrypt. Traffic is encrypted in transit (HTTPS). Access to user data is limited to the SwiftRun team members who need it to operate the service.
Changes
If this policy changes, we will post the new version here and update the effective date.